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Friday, 09/20/2002 Entry: "The Continuing Adventures in Customer Support"

The Continuing Adventures in Customer Support

Supervisor (3:08:43 PM): what is it about this ticket that you need help with
Me (3:08:52 PM): want to talk about this one
Supervisor (3:09:01 PM): thats what im asking you
Me (3:09:26 PM): Basically, she mass emailed us yesterday freaking that she couldn't get in, believing her user name was the same as the password. had an extra letter in the middle.
Me (3:09:32 PM): 3 Ts as I recall
Me (3:09:45 PM): now she's acting like she didnt get anything.
Supervisor (3:09:50 PM): I know that I readyour correspondence   what do you need help with
Supervisor (3:09:54 PM): so tell her that
Me (3:10:04 PM): Question is, is she getting anything?
Me (3:10:10 PM): she's sending pretty good!
Me (3:10:11 PM): LOL
Supervisor (3:10:13 PM): and ask her what she is talking about with the 10 days
Me (3:10:21 PM): yes
Supervisor (3:10:41 PM): I'm sending it back  Just ask her  Did you receive our last email  or call her
Me (3:11:02 PM): *nods* just wanted you to see the history for the record.
Supervisor (3:11:13 PM): i can see shes crazy
Me (3:11:14 PM): she just seemed so manic
Supervisor (3:11:15 PM): its not you
Me (3:11:17 PM): yes Lol
Supervisor (3:11:29 PM): i mean you are crazy but...
Supervisor (3:11:31 PM): only kidding
Me (3:11:40 PM): Well yes but I know where I live
Supervisor (3:11:47 PM): and I know where you live
Supervisor (3:11:50 PM): lol

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